France-based support services
Our support centre is in-house and our team is based in Passy in Haute-Savoie, in the Alps of south-eastern France.
We have been dedicated to sharing our business culture with you since 1989. Which is why we are developing specific expertise within our teams tailored to retail and rental. In addition to having the agility to listen and respond quickly to our users’ everyday needs, commitment is the key to an efficient customer service in the long run.
Our teams are on hand from the very beginning of your project right through to completion, and even beyond. From technical troubleshooting to advising you on how your organisation can benefit from our solutions, they are there to support you every day.
Orisha Ginkoia has forged a genuine business culture that goes far beyond merely running a business. Most of the people in our customer teams have a background in retail.
So they draw on a wealth of specialist expertise and a resolute customer focus to deliver innovative, high-quality solutions to meet your diverse range of needs.
Orisha Ginkoia’s customer support team can be contacted via several channels:
The training courses we deliver to French companies can hence be financed by their “organisme collecteur” (organisation that collects the statutory training tax).
Our team of trainers will help you start using the Orisha Ginkoia store management software, either on-site or remotely. They meet and build relationships with businesses in this unique field of activity on a daily basis. They will help you organise your business using our solutions and maximise your products’ potential.
Guaranteeing you more time for your customers and higher turnover!
Because our focus is always on people, building close and trusting relationships with our customers is our daily goal.
The thirty or so members of our customer team are hence on hand to advise and assist you and propose solutions tailored to your needs.
Let’s meet for a chat!
Our teams will support you at each stage of your project. Their priority is to deliver a top-quality service and ensure that you are fully satisfied with Ginkoia’s store management software.
Request a callback"In order to learn how to use all the features of this software, I took around ten hours of remote training. This remote installation was a very positive experience. I was very satisfied by how skilled the trainers were, and by how accessible they made the experience. They went down to my level, they took the time to explain things to me, to re-explain if necessary, and to answer all of my questions. I have only positive things to say about this training course."
M. Danguin, Mondovelo store