Manage and optimise bike shop profitability with a comprehensive, intuitive software solution such as Ginkoia. Our in-depth knowledge of your business challenges underpins the quality of our bike store software solutions, which have been amply tested and approved by our customers.
This growth is set to last, as consumers seek to adopt lifestyles that are more environmentally friendly, include more physical activity and bring them closer to nature.
To continue growing, distribution networks and independent retailers alike need solutions for day-to-day business management (inventory, customer relations, payment, etc.), but also tools for tracking and analysing their business performance. Equipment repairs and rentals are complementary services that generate new business but require precise and accurate tracking in order to keep these new customers satisfied and build their loyalty. In addition to sales, the profitability of a bike store also hinges on services that will spark customers’ interest.
Analysing your sales and pacing your goods receipts are essential. In the bike trade, inventory is expensive to acquire and takes up a lot of space. To attract customers and build loyalty, you need to:
At the right time. To keep track of seasonal activity variations, accurate analysis is the key.
Offer a quality service with accurate, fair quotes and repairs completed on time.
Build a comprehensive view of your customers and their bikes, and communicate with them.
Analyse your business performance (turnover and margins) - including that of your workshop technicians.
Orisha Ginkoia's solutions are geared to the requirements of bike stores and brands. Read on and check out the features available to boost your turnover, manage your inventory and improve the relationship between your brand or business and your customers.
Juggling between operational aspects, management, and relations with your suppliers. As an independent trader, you are even on the ground handling sales and repairs.
To attract customers and build loyalty, you need to:
It will be an asset for building an in-store range tailored to your customers’ needs, and for proposing revenue-generating services such as repairs, rentals and consignment. Services like these are key means of standing out from the competition as well as a long-term means of attracting new customers and building their loyalty.
“One function of the Ginkoia workshop schedule software that I use a lot is the customer management tool. I know what the customer purchased in-store, how many times they have been in, if their bike has been through the workshop, or if I have changed any parts. It’s very convenient.”
Alexis Lefebvre, Alex’trem store in La Roche sur Foron
"We were also impressed by the quality of the training delivered by Ginkoia consultants. The person who assisted us was perfectly qualified to support us during this key transition, answered all of our questions, helped us transpose our working practices into the Ginkoia solution, and made themselves available whenever we needed them."
Patrick Ellena, 1 Sport 2000 store
"The repair shop module plays a key role in managing orders and ensuring a good quality of service for our customers; it keeps a record of the work and repair done on the bikes and helps us keep track of customer expectations."
Denis Kuster, manager of 6 Dvélos stores and the Dvélos e-commerce website
Would you like to talk to our consultants about the software you need for your sports store, and the solutions available to help you implement your strategy ?
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